Thank you for choosing petrichornew.com! We understand that online shopping may not always be as expected, so we have developed the following refund and return policy to ensure that your shopping experience is as pleasant and hassle-free as possible. Refund Eligibility Application Time: You must submit a refund request via email or customer service hotline within 30 days of the item being delivered. Item Condition: The returned item must be unused and in its original packaging and tags. The item must not be worn, damaged, or modified in any way. Packaging and Accessories: All returned items must include all accessories, manuals, and other accompanying documents in the original packaging. Situations where a refund will not be given Out of Return Window: Items returned after the 30-day return period will not be refunded. Damaged or Used Items: No refund will be given if the item is found to have been used or damaged. This does not apply to damage caused by shipping. Promotional or Discounted Items: All sales of promotional or discounted items are final and non-refundable, unless there is a quality problem when the item is received. Return Instructions: Our customer service will instruct you on how to return the item and provide a return address. Inspection and Processing: Once we receive the returned merchandise, we will inspect it within 4 business days. Once we have inspected it and it passes, we will process your refund within 6 business days and refund it to your account via the original payment method. Return Shipping The customer is responsible for the return shipping costs. The only exception is if the product has quality problems when it is first received, in which case we will be responsible for the return shipping costs.
