Product Quality Assurance: We guarantee that all outdoor products are provided by certified suppliers and meet the quality requirements of national and industry standards. If you find any problems caused by manufacturing defects during the use of the product, you can contact us within 30 days of purchase for free replacement or repair. This guarantee does not cover damage caused by improper use, accidents or natural wear and tear.
Return Policy: After purchasing outdoor products, customers can submit a return application through our online return system within 30 days of purchase if the product is unused, unopened, and the packaging is intact. The return shipping cost is borne by the customer unless it is due to receiving the wrong or damaged goods. Refunds will be processed within 6 working days after the return product is received and passed the quality inspection.
Transportation Loss and Damage: We use professional logistics companies for delivery, and all goods are carefully checked when they are sent out to ensure that the packaging is intact. If you find that the outer packaging or product is obviously damaged when you receive the goods, it is recommended to immediately record the evidence in the presence of the delivery staff and refuse to accept the goods, and contact our customer service department at the same time. We will arrange re-delivery or refund as soon as possible.
Replacement and Repair Service: For certain outdoor products, such as tents, backpacks, etc., we provide a 1-year warranty service. During the warranty period, any failure caused by material or workmanship problems will be repaired or replaced free of charge. The warranty service does not include damage caused by accidents, improper use or failure to follow the instructions.
After-sales service and support: We are committed to providing comprehensive after-sales support to all customers. You can contact our customer service team by phone or email to resolve any questions about product selection, usage or maintenance.
Special Note: Please read the product instructions and user guide carefully before purchasing. For outdoor equipment used in special environments (such as high altitudes and extreme climate conditions), we provide specific usage recommendations and warnings to ensure your safety and product performance.
